Featurebase account not recognized from some entry points

A Featurebase account is recognized when opening the top-right help (?) icon and choosing “Chat with us” and “Updates & Feedback,” where feedback and bugs can be submitted. However, no account is recognized when clicking “Send Feedback” directly in the top right, or when replying to a comment received via email and being directed to https://fynk.featurebase.app. Trying fynk credentials does not work there, and the support archive has no answer to this.

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Date

8 days ago

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